Available for opportunities

Susal Rajbhandari

Network Security Specialist & IT Professional

Master's in Information Technology with expertise in network security, smart home systems, and product documentation. Passionate about building secure, sustainable technology solutions.

About

Location

Kathmandu, Nepal

Phone

9818390590

Email

susal.rajbhandari1995@gmail.com

Experience

Business & Product Associate

Techtonne Solution, Kathmandu

Dec 2024 - Present
  • •Created and managed centralized product knowledge repository for cross-functional teams
  • •Maintained detailed records of feature evolution and updates, increasing team visibility
  • •Strengthened cross-functional alignment through standardized documentation workflows

Customer Support Officer (TECH)

Techtonne Solution, Kathmandu

Apr 2024 - Nov 2024
  • •Provided technical support and guidance ensuring timely resolution of client issues
  • •Developed comprehensive documentation and software user manuals for clients
  • •Monitored application performance and collaborated with development team for improvements

Manager

STAX ON Canterbury, Sydney

Feb 2022 - Oct 2022
  • •Provided data analytics of sales, distributors, and partners to management teams
  • •Supervised employee productivity and developed long-term strategic initiatives

Academic Projects

SMART Home Control Panel

Charles Sturt University

Designed an intuitive interface for smart home control targeting middle-income homeowners. The system allows users to control access, lighting, Wi-Fi, electronic locks, air conditioning, surveillance, and media through web browsers on PC/Tablet.

UI/UX DesignBalsamiqSmart Home

Iris Recognition Security

Master's Thesis

Implementation of Iris Recognition using Gabor wavelet for verification and security purposes. Research focused on emerging technology and innovation in biometric authentication systems.

BiometricsSecurityGabor Wavelet

Education

Master of Information Technology

Charles Sturt University, Sydney, Australia

2018 - 2019

GPA: 4.92

Major: Network Security

Thesis: Implementation of Iris Recognition using Gabor wavelet

Bachelor in B.Sc. IT

Softwarica College, Kathmandu, Nepal

2014 - 2017

Skills & Strengths

Technical Skills

Network SecurityProduct DocumentationKnowledge ManagementTechnical SupportCross-Functional CollaborationRoadmap PlanningCompliance & AuditCustomer CareConflict Resolution

Languages

English

Nepali

Hindi

Core Strengths

Responsible, consistent and hardworking with keen focus on continuous learning and skill development

Excellent verbal and written communication skills with public speaking capabilities